Returns & Exchanges
At Needlejuice Records, we want you to be completely satisfied with your physical media; we offer returns and exchanges for damaged or defective items within 30 days of delivery.
Contact Support
Email our support team with your order number and a brief explanation of the issue or damage to your shipment.
Provide Documentation
Attach clear photos or videos of the damaged vinyl, cassette, or CD to help us assess the defect for our quality control team.
Receive Authorization
Once approved, we will provide you with a return shipping label or instructions on how to proceed with your exchange.
Ship and Replace
Carefully pack the item in its original packaging and drop it off at the carrier; we will ship your replacement as soon as the tracking updates.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing